Refund policy

Return & Refund Policy

Last Updated: [2025.11.14]
Thank you for shopping at [Vivi's Boutique]. We want to ensure your satisfaction with our collectible blind bags and boxes. Please review the following guidelines for returns, refunds, and replacements.

1. General Return Eligibility

Due to the randomized nature of blind products, opened blind bags/boxes are non-returnable and non-refundable. This includes dissatisfaction with contents (e.g., duplicate items, unwanted characters, or rarity tier).
Returns are only accepted under the following circumstances:

2. Eligible Cases for Returns/Refunds

2.1 Damaged or Defective Products

  • Unopened Packages: If the outer packaging is damaged (e.g., crushed, torn, or water-damaged) and the product is unopened, you may request a return within 7 days of delivery.
  • Manufacturing Defects: If an item has visible defects (e.g., broken parts, paint errors, or missing components) that are not caused by misuse, you may request a replacement or refund within 14 days of delivery.

2.2 Incorrect or Incomplete Orders

  • Wrong Items: If you receive items from a different series or products not ordered, notify us within 7 days of delivery.
  • Empty Packages: If a blind bag/box is empty, provide photos/videos within 7 days of delivery for verification.

3. Return Process

  1. Contact Us First: Email our support team at [Your Email] with:
    • Your order number
    • Clear photos/videos of the issue (e.g., damaged packaging, defective item, wrong product)
    • A description of the problem and your preferred resolution (refund or replacement)
  2. Obtain Return Authorization (RA): We will review your request within 2-3 business days. If approved, we will issue an RA number and provide our return address in China.
  3. Ship the Item Back:
    • You are responsible for return shipping costs, unless the issue is due to our error (e.g., wrong item shipped).
    • Clearly mark the RA number on the package. Returns without an RA number will be rejected.
    • We recommend using a trackable shipping method, as we are not liable for lost return packages.

4. Refund Processing

  • Inspection Period: Once we receive your returned item, we will inspect it within 3-5 business days.
  • Refund Approval: If approved, refunds will be issued to your original payment method within 5-7 business days.
  • Deductions: Shipping fees (original and return) are non-refundable unless the issue is our fault.
Note: Refund processing times may be extended due to bank or payment processor delays (typically 3-10 business days for funds to appear in your account).

5. Replacements

  • If a replacement is requested and available, we will ship it within 1-3 business days after approving your return.
  • Replacement items are subject to stock availability. If unavailable, we will offer a full refund instead.

6. Non-Eligible Cases

No refunds or returns will be provided for:
  • Opened blind bags/boxes (regardless of contents)
  • Items damaged due to improper use, mishandling, or wear and tear
  • Orders returned after the 7/14-day window
  • Lost or stolen packages marked "delivered" by the carrier

7. International Considerations

  • Customs duties, taxes, or import fees paid on the original order are non-refundable (these are charged by your local authorities, not [Your Brand Name]).
  • Return shipments may be subject to import duties/taxes in China, which will be deducted from your refund if applicable.

8. Contact Us

For questions about returns or refunds, email [Avashiny@outlook.com]. We aim to respond within 24 business hours.