Terms of Service

1. Eligibility & Account

• You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services or make a purchase. By placing an order, you confirm you have the legal capacity to enter into this agreement.
• If creating an account, you agree to provide accurate, complete, and up-to-date information (including shipping details for customs compliance). We reserve the right to suspend or terminate accounts with false or outdated information.
• You are responsible for maintaining the security of your account credentials. Notify us immediately at [Your Email] of any unauthorized access to your account.

2. Product Information & Orders

2.1 Product Details

• Blind Bags/Boxes: Products are randomized collectibles from specified series. We provide information on total items in a series, rarity tiers (e.g., common, rare, secret), and dimensions to the best of our knowledge. Specific characters or variants cannot be guaranteed.
• Accuracy: We strive to ensure product descriptions, images, and pricing are accurate. However, we reserve the right to correct errors (e.g., pricing mistakes, stock discrepancies) and may cancel orders affected by such errors.
• Age Restrictions: Products are intended for ages [e.g., 14+]. Small parts may pose choking hazards—keep away from children under 3.

2.2 Order Placement & Acceptance

• Orders are submitted when you complete the checkout process and make payment. We reserve the right to accept or reject orders at our discretion (e.g., for suspected fraud, bulk reselling exceeding [e.g., 10 units per series], or violation of these Terms).
• An order is confirmed only when we send a formal order confirmation email. Until then, no binding contract is formed.
• If we cancel an order, we will notify you and issue a full refund within 3-5 business days to your original payment method.

3. Pricing & Payment

• All prices are displayed in [Currency, e.g., USD] and exclude shipping fees, customs duties, taxes, or import charges (see Section 4 for details).
• Accepted payment methods: [e.g., Credit Cards (Visa/Mastercard), PayPal, Apple Pay]. By providing payment details, you authorize us to charge the total amount (including shipping) for your order.
• Payment failures (e.g., declined cards, expired accounts) will result in order cancellation. We are not liable for delays or errors caused by third-party payment processors.

4. Shipping & Customs

4.1 Shipping Details

• Destinations: We ship to the United States, Australia, Canada, United Kingdom, and [other countries if applicable].
• Processing Time: 1-3 business days (excluding weekends and Chinese public holidays).
• Estimated Delivery Times (after processing):
  • United States: 7-15 business days (via [Carrier, e.g., YunExpress, USPS Partner])
  • Australia: 10-20 business days (via [Carrier, e.g., Australia Post Partner])
  • Canada: 10-20 business days (via [Carrier, e.g., Canada Post Partner])
  • United Kingdom: 7-14 business days (via [Carrier, e.g., Royal Mail Partner])
• Delivery times are estimates and may be delayed due to customs processing, peak seasons, or unforeseen events (e.g., natural disasters, carrier disruptions).

4.2 Customs & Import Responsibilities

• Importer of Record: You are responsible for complying with your country’s import laws, including restrictions on toy/collectible items. We are not liable for products seized by customs due to non-compliance.
• Declaration: We declare goods truthfully as "collectible toys" with their actual purchase value. Requests for undervaluation, mislabeling, or marking as "gifts" will be rejected (violates customs laws).

4.3 Lost or Stolen Packages

• A tracking number will be provided via email once your order ships. You can track it through our website or the carrier’s portal.
• We are not liable for packages marked "delivered" by the carrier. For lost packages (tracking shows in transit for >30 days), contact us with your order number for investigation. We may offer a replacement or partial refund at our discretion.

5. Intellectual Property

• All Product designs, characters, logos, images, and website content are our exclusive intellectual property or licensed from third parties.
• You may not:
  • Reproduce, counterfeit, or sell unauthorized copies of our Products.
  • Use our branding, characters, or content for commercial purposes (e.g., advertising, merchandise) without written permission.
• Trademarks (e.g., [Vivi's Boutique]) are protected under international law.

6. Limitation of Liability

• Our total liability for any claim (e.g., damaged items, delayed delivery) shall not exceed the total amount paid for the affected order.
• We are not liable for indirect, incidental, or consequential damages, including but not limited to: emotional distress from blind box contents, lost profits from resale, or missed collection deadlines.
• We are not responsible for delays or failures caused by factors beyond our reasonable control (e.g., customs strikes, natural disasters, carrier errors).

7. Governing Law & Disputes

• These Terms shall be governed by the laws of the People’s Republic of China, excluding conflict of law principles.
• Disputes arising from these Terms or your purchase shall first be resolved through negotiation. If unresolved, they will be submitted to arbitration in [City, China] under the rules of the [China International Economic and Trade Arbitration Commission (CIETAC)].

8. Changes to Terms

9. Contact Us