Shipping policy

Shipping Policy

Last Updated: [2025.11.14]
Thank you for choosing [Vivi's Boutique]! This policy outlines our shipping procedures, delivery timelines, and important details for international orders of collectible blind bags and boxes.

1. Shipping Destinations

We currently ship to the following countries/regions:
  • United States
  • Australia
  • Canada
  • United Kingdom
If your country is not listed, please contact our support team at [Your Email] for special arrangements.

2. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and Chinese public holidays, such as Spring Festival or National Day).
  • Processing time may be extended to 5-7 business days during peak seasons (e.g., Black Friday, Christmas) due to high order volumes. We will notify you via email if delays occur.

3. Shipping Methods & Delivery Times

We partner with reliable international carriers to ensure your orders arrive safely. Estimated delivery times (after processing) are as follows:
Destination Shipping Method Estimated Delivery Time Tracking Available?
United States [e.g., YunExpress, USPS Partner] 7-15 business days Yes
Australia [e.g., Australia Post Partner] 10-20 business days Yes
Canada [e.g., Canada Post Partner] 10-20 business days Yes
United Kingdom [e.g., Royal Mail Partner] 7-14 business days Yes
Note: Delivery times are estimates and not guaranteed. Factors like customs inspections, local holidays, or carrier disruptions may cause delays.

4. Shipping Fees

Shipping fees are calculated at checkout based on:
  • Destination country
  • Order weight (total weight of blind bags/boxes)
  • Shipping method selected

Example Fee Ranges (for reference only):

  • United States: $5.99 - $15.99 (depending on weight)
  • Australia: $7.99 - $18.99
  • Canada: $6.99 - $16.99
  • United Kingdom: $5.99 - $14.99
Free Shipping Promotion: Enjoy free standard shipping on orders over [e.g., $50] to all listed countries.

5. Tracking Your Order

  • Once your order ships, we will send a confirmation email with a tracking number and a link to track your package via the carrier’s website.
  • Tracking information may take 24-48 hours to update after shipment.
  • If tracking shows no movement for 10+ days, contact us at [Your Email] with your order number for assistance.

6. Customs & Import Regulations

  • Importer Responsibility: As the recipient, you are responsible for complying with your country’s import laws, including restrictions on toys or collectibles. We are not liable for packages seized by customs due to non-compliance.
  • Duties & Taxes: These are NOT included in your order or shipping fees. Your local customs authority may charge duties, taxes, or import fees upon delivery. Key thresholds:
    • U.S.: No duties/taxes for shipments ≤ $800 (de minimis rule).
    • Australia: GST (10%) applies to shipments ≥ AUD 1,000; lower-value items may be subject to GST collected by the carrier.
    • Canada: Duties/taxes apply to shipments ≥ CAD 20.
    • U.K.: VAT (20%) + duties apply to shipments ≥ £135; items <£135 may have VAT collected at checkout.
  • Customs Declarations: We declare all items truthfully as "collectible toys" with their actual purchase value. Requests to undervalue, mislabel, or mark items as "gifts" will be rejected (violates international customs laws).

7. Lost, Stolen, or Damaged Packages

  • Lost Packages: If tracking shows your package is in transit for >30 days with no updates, contact us to file a claim. We may offer a replacement or partial refund after verifying with the carrier.
  • Stolen Packages: We are not liable for packages marked "delivered" by the carrier. For stolen items, we recommend filing a report with your local authorities.
  • Damaged Packages: If your package arrives damaged, take photos of the packaging and contents, then contact us within 7 days of delivery for assistance (see our Return & Refund Policy for details).

8. Address Changes & Cancellations

  • Address changes must be requested via email ([Avashiny@outlook.com]) within 12 hours of placing your order. We cannot modify addresses once the order has been shipped.
  • Order cancellations are only accepted before shipment. Contact us immediately—refunds for canceled orders will be processed within 3-5 business days.

9. Contact Us

For shipping-related questions (e.g., tracking issues, delivery delays), email [Avashiny@outlook.com]. We aim to respond within 24 business hours.